Delete your account

1. Open traine.me and sign in.
2. Go to the More tab.
3. Tap Delete account.
4. Type DELETE and tap Delete my account.

Your account is deleted immediately.

If you no longer have the app, or your account is deactivated, email privacy@traine.me with the subject Delete my account, from the email address you use to sign in.

To protect your account, we only act on requests from that address, and we reply to it to confirm before deleting. We complete the deletion within 30 days of confirming, usually much sooner, and email you when it is done. It is the same deletion as in the app.

Every subscription is cancelled first, so nobody is charged again. Then we delete:

• Your profile, contact details, and photo
• Your health profile, body measurements, workout and nutrition logs
• Your messages, on both sides of each conversation
• Every file you uploaded, and your saved payment cards
• Your login
• For trainers: your exercises and videos, plans, credentials, documents, and client list

Signed agreements (such as waivers and health questionnaires) and payment records (amounts, fees, dates, and Stripe references) are kept for 7 yearsafter deletion, then deleted automatically. We keep them because tax and record-keeping rules require it and because they may be needed for a legal claim. They are no longer linked to an account, nobody can see them in the app, and we don't use them for anything else.

Deleted data may remain in encrypted backups for up to 30 days until they are overwritten. The full details are in section 6 of our Privacy Policy.

Choose Deactivate account in the More tab instead. Billing stops and you can no longer sign in, but your data is kept. You can still ask us to delete it later.